Jumia Return Policy

Requirement for a valid procedure

• Proof of purchase (order number, invoice, etc)
• Reason for return has to be valid and return acceptance conditions met (check out below)
• Return method
• Refund method that you would like and the necessary information associated (bank account number, etc.)
• Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. 

Before returning an item, please check our Jumia Return conditions, stated in the questions below, to make sure your item is eligible for return.

You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated via our Online Return Form.

Returns are easy. Simply follow the 7 steps stated below: 

 

You can connect on our website and fill in our Online Return form. Simply Login and go to "My Orders", and open the last order by clicking on “Order details”. If your product is eligible for a return, you will see a button “Return Product”. Click on it to start the return process.
Don't forget to fill the paper return form and pack it with your product to return.
Having trouble completing the Online Return form? Click here to access our step-by-step guide on Online Returns. 

Source: Jumia.com.ng

How to Return Item on Jumia

1. Go to your account.

i. To start a return process, you need to login to your Jumia account and go to "My Orders".




ii. You need to click on "Order details" to open the order.

2. Select the products you want to return

i. You will see all your products returnable. Select the "Quantity to return", Select the "Reason for return" for each.
ii. Add "Comments" to elaborate on the reasons for the item return. This text field is optional, but very helpful of to clarify your request.

 

iii. To confirm, press the "Validate" button. This action will trigger the validation of the return form. Upon errors, you will be invited to correct/complete the form. Upon successful validation of the return form(s), you       will be presented with a confirmation/validation popup, resuming the return request.


 

The pop-up conveys the following information:

1. A reminder on the conditions to return a product
2. Item(s) to be returned
3. Quantity of item(s) to be returned
4. Name of the item(s) to be returned
5. Reason and comment of your return

3. Select the way you want to return your product(s)

i. Then you are invited to select your return method. Click to confirm to go to next step.

4. Select the way you want to be refunded

i. Then select your refund method, and add the required information if needed. Click on “Confirm”.




ii. A confirmation Pop-up will finally appear to confirm that your return was registered. You can click on Close.

5. Your return request has been submitted!

Source: Jumia.com.ng